Mattress Support >>

CUSTOMIZED MATTRESS 

Your mattresses can also be customized according to your needs.

These do not come under the 100 Nights free trial.

Orders will be taken only in DEEPSEVEN stores. Visit your nearest DEEPSEVEN stores today, to know more about this special option contact us at care@deepseven.in 

 

How does 100 nights trial work?

 

TRY OUR EXCEPTIONALLY COZY MATTRESSES FOR 100 NIGHTS.  GET YOUR MONEY BACK IF DISSATISFIED. We spend one-third of our life sleeping. So the mattress you choose impacts a third of your life, making a mattress purchase, a valuable life investment. At DeepSeven we spend months developing and testing our mattresses to bring to you the best.

Place an order for a Deep Seven mattress and take 100 nights to decide if its a fit for you. If you are still not satisfied, we’ll arrange for the mattress to be picked up from your home and we will give you your money back. Your satisfaction is our priority.

Just make sure the mattress is intact (no stains or damage), to be eligible for a refund of your money. For more details please read all the articles on 100 Night Trial here or write to us at care@deepseven.in

 

In the first place, 100 Nights Trial works on the purchase of DeepSeven Mattresses and not accessories. In physiological terms, it takes 1 month for the human spine to get accustomed to a new mattress. Unfortunately, the 10 mins you get to try a mattress in a showroom is not enough for anyone to make an informed choice. Our 100 Nights trial scheme is aimed at helping you make the right choice.

 

The following are the features of the scheme:

 

  • 100 nights mean 100 calendar nights from the day you get the mattress.

  • A brand new mattress will be delivered to you within 24 hours if the location is confined to Bangalore.

  • You can return the mattress for a full cash refund at any time before 100 nights.

  • During the 100 nights trial, we will contact u at regular intervals to ensure you have a trouble-free experience.

  • We can even support you on the phone, by email or even extend on-site support during this period.

  • The whole intention is to ensure you have the information and support you need to make an informed choice.

  • We advise that you use the mattress for a minimum of 30 days. However for whatever reason, if at any time you want to return the mattress and claim a refund, we will take the mattress and reimburse the whole amount.

  • The Outstation delivery might take up to 7 working days depending on the location.

 

We recommend that you read all the articles about the 100 nights trial scheme so that you can make the most of the scheme and know all the details. In particular, we advise that you read up the exception policy to the 100 nights trial.

 

The contents of the article is for information purposes only and do not in any way constitute a legal agreement. If you have any questions or require any clarifications please write to us at care@deepseven.in

 

Is there a minimum period for the trial?

 

You are eligible for the 100 nights trial when you buy a deep seven mattress online or from our showrooms. You can return the mattress on the same day or after 99 nights of usage. Based on our experience we recommend that you try the mattress for at least 30 nights So that your body gets used to the new mattress and you can make a fair evaluation. It takes a minimum of 30 days for the human spine to adjust to a new mattress and so we recommend a minimum period of 30 nights for the trial period. For most people, a new mattress could be a little uncomfortable for the first few nights. This is anticipated. If you continue to use the mattress you end up getting used to it. However, if you still find it uncomfortable after 3 to 4 weeks the mattress may not be the right one for you. In that case, get in touch with us and we will do what is required.

Please note that a minimum of 30 days is recommended not required. We are open to taking back the mattress and returning your money on the same day that you receive your mattress.

We recommend that you read all the articles about the 100 nights trial scheme so that you can make the most of the scheme and know all the details. In particular, we advise that you read up the exception policy to the 100 nights trial.

 

The contents of the article is for information purposes only and do not in any way constitute a legal agreement. If you have any questions or require any clarifications please write to us at care@deepseven.in

Return Procedure Under the 100 Nights Trial

 

No one mattress suits everyone so we fully understand if our mattress doesn't satisfy your needs. Therefore if you are unhappy for any reason, with a Deep Seven Mattress you are eligible to return the mattress and claim a full refund as long as the mattress has not been damaged in any way. To initiate the return process all you need to do is send us an email to care@deepseven.in stating the product details and a brief description of the problem along with photos. On receiving your email stating your return request. Reverse pick up will be arranged absolutely free of cost to you. Please ensure the original invoice is returned along with the mattress. We may carry out a preliminary check on-site or via email( by asking for photos of the mattress) to verify invoices and the condition of the mattress (stains or other such damages). After this verification is complete, depending on the result we will pick up the mattress for a final check.

Once our team receives the mattress, they will run a final inspection and inform you know within two days if the mattress is eligible for a full refund. Once the mattress is approved for reimbursement under the 100 nights trail scheme we will process the refund immediately.

 

We recommend that you read all the articles about the 100 nights trial scheme so that you can make the most of the scheme and know all the details. In particular, we advise that you read up the exception policy to the 100 nights trial.

 

The contents of the article is for information purposes only and does not in any way constitute a legal agreement. If you have any questions or require any clarifications please write to us at care@deepseven.in

 

What if I move to another city during the 100 Nights trial?

 

Deep seven doesn't charge you a penny for a reverse pick across India. We will pick up our mattresses ourselves in cities where we have a direct presence (e.g., Bangalore). We will engage a courier service, in cities where we have no presence.  But your support will be required to ensure the mattress is packed properly. The refund will be proccessed once the mattress is picked up by us.

We recommend that you read all the articles about the 100 nights trial scheme so that you can make the most of the scheme and know all the details. In particular, we advise that you read up the exception policy to the 100 nights trial.

 

The contents of the article is for information purposes only and do not in any way constitute a legal agreement. If you have any questions or require any clarifications please write to us at care@deepseven.in


 

Exceptions (Policy) to the Refund under the 100 Nights Trial

 

We provide 100% refund if you are not satisfied with our mattress, that you purchased, provided that you make the return request within 100 nights from the day the mattress reached you and is in the same condition as it was delivered to you. You must also ensure that the original invoice is returned to us when you when u claim a refund under the 100 nights trail scheme.

To sum up, please keep the following pointers in mind to be eligible for a refund

  • Kindly ensure the mattress is intact, no stains or damage.

  • Please make sure the original invoice is preserved, not a scanned copy or email print out

  • Lastly, ensure that you send an email stating your request to return our mattress within 100 nights of receiving the mattress

 

We recommend that you read all the articles about the 100 nights trial scheme so that you can make the most of the scheme and know all the details. In particular, we advise that you read up the exception policy to the 100 nights trial.

 

The contents of the article is for information purposes only and do not in any way constitute a legal agreement. If you have any questions or require any clarifications please write to us at care@deepseven.in

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